Effective Date: 16 October 2016
Last Updated: 27 November 2025
This Refund & Cancellation Policy explains how refund and cancellation requests are handled by Logicsofts Webtech Pvt Ltd (“Logicsofts”, “we”, “our”, “us”) for services purchased through https://www.logicsofts.com. By making a payment to us, you agree to this Policy.
1. General Principles
1.1 Services offered by Logicsofts are professional and time‑based in nature. Once work commences, significant effort, planning and team allocation are involved.
1.2 As a result, refunds are limited and are only provided as outlined in this Policy.
1.3 This Policy must be read alongside our Terms & Conditions.
2. Cancellation Window
2.1 Website Design & Development Projects
- You may request cancellation within two (2) business days of the date of contract acceptance or advance payment, whichever is earlier.
- If work has not started, a refund of the advance may be considered at our discretion.
2.2 SEO, Digital Marketing, Hosting, Maintenance, CRM & Consulting Services
- These are typically recurring or retainer‑based services
- Once the billing period has started or services have been activated, the fees for that period are non‑refundable.
- You may choose not to renew from the next billing cycle by providing written notice.
3. Refund Eligibility
3.1 Eligible Refund Scenarios (Subject to Review):
- Cancellation within the permitted window where work has not yet commenced.
- Duplicate payments made in error.
- Over‑payments made against a single invoice.
3.2 Non‑Refundable Scenarios:
- Change of mind after substantial work has started
- Delays or issues caused by client‑side factors such as lack of content, access or approvals.
- Dissatisfaction with performance outcomes where services were delivered as per agreed scope.
- SEO, marketing or consulting results not meeting expectations, as these are inherently variable.
- Non‑usage of services after activation (for example, if you choose not to use hosting or support even though it is available).
4. Process for Requesting Refund or Cancellation
4.1 All refund or cancellation requests must be submitted in writing to info@logicsofts.com from your registered email ID, quoting:
- Your name and organisation name
- Invoice number(s)
- Date and mode of payment
- Reason for cancellation or refund
4.2 We may request additional information or clarification to evaluate the request.
4.3 Approval or rejection of refund requests shall be at the sole discretion of Logicsofts, in line with this Policy and any applicable laws.
5. Mode & Timeline of Refund
5.1 Approved refunds will be processed using the original mode of payment, where feasible, or via bank transfer.
5.2 Refund timelines:
- We aim to process approved refunds within 7–10 business days from the date of confirmation. Actual time for the amount to reflect in your account may vary based on your bank or payment provider.
6. Chargebacks
6.1 If you initiate a chargeback or payment dispute with your bank or payment provider, Logicsofts reserves the right to suspend or terminate services and to contest the chargeback with relevant documentation.
6.2 Continued or unjustified chargeback activity may result in blacklisting and denial of future services.
7. Disputes
Any disputes relating to refunds or cancellations will be handled in accordance with the Dispute Resolution and Jurisdiction clauses contained in our Terms & Conditions.
