Grievance Redressal & Contact Policy

Effective Date: 16 October 2016
Last Updated: 27 November 2025

This Grievance Redressal & Contact Policy explains how you can reach us for support, complaints, or escalations regarding our services or policies.

1. Contact Details

Grievance Officer / Primary Contact:

Logicsofts Webtech Pvt Ltd
Q53, 1st Floor, Rajouri Garden, New Delhi – 110027, India
Email: info@logicsofts.com
Phone: +91 11-45679205
Website: https://www.logicsofts.com

2. Working Hours & Response Time

2.1 Our standard working hours are Monday to Friday, 10:00 AM to 6:00 PM (IST), excluding public holidays.

2.2 We endeavour to acknowledge all genuine complaints or queries within three (3) to seven (7) business days and to provide a resolution or suitable update at the earliest possible.

3. Escalation Process

3.1 If you are not satisfied with the initial response, you may request that your issue be escalated to a senior representative or management.

3.2 For matters involving legal issues, potential disputes, or regulatory concerns, please clearly mention “Grievance” or “Legal” in the subject line of your email.